Returns Policy
Return & Refund Policy
At Venoula, we want you to feel confident with every purchase.
If something isn’t right, we’re here to help.
🔄 Returns
We accept returns within 15 days of delivery.
To be eligible for a return:
-
The item must be unused and in its original condition
-
The item must be in its original packaging
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We will review the issue and arrange a replacement or refund where applicable.
💳 Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method.
🚚 Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged or incorrect.
❗ Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons.
This will be clearly mentioned on the product page where applicable.
⚠️ Late or Missing Returns
If your return request is made after the allowed period, we may not be able to process it.
📩 Need Help?
For any return or refund inquiries, contact us at:
We aim to respond within 24–48 hours.
Thank you for shopping with Venoula.
